Frequently Asked Questions
Everything you need to know about your Drakon beauty journey.
Are Drakon products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Drakon products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for those who need their beauty essentials sooner.
What is your return policy for opened cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your ingredients safe for sensitive skin?
We prioritize clean beauty. While our products are dermatologically tested, we recommend reviewing the full ingredient list on each product page and performing a patch test before full application.